Dispatching your order is our priority. Over 60% of our orders are dispatched in 2 business days or less and over 99% of our orders are dispatched in 5 business days or less.
Delivery times can vary depending on your location. Many orders arrive within 2-3 days following dispatch, however, some orders do take longer so please allow up 10 working days from the date your order was placed for your goods to arrive. A recent analysis of our orders shows that within Australia the average time from order to delivery is 5.6 business days with 55% of orders arriving in 5 business days or less and 97% of orders arriving within 10 business days or less. For delivery addresses outside Australia, the average time from order to delivery is 10.8 business days with 47% of orders arriving in 10 business days or less and 98.5% of orders arriving within 15 business days or less.
Please take care to ensure the address you give us is current and correct. We reserve the right to pass on costs incurred as a result of incorrect or incomplete address information being provided.
Covid 19 Delivery Guarantee Notice: The terms and conditions of our delivery guarantee specifically exclude delays to the postal service which are outside our control and the current Covid 19 Pandemic falls within that exclusion. Given the unprecedented delays to delivery the Pandemic has caused, you now need to allow up to 45 days for your order to be delivered and our delivery guarantee will not apply and no refunds or reships will be given until that 45 day period has passed.