Shipping

How much will I pay for postage?
In Australia, most orders incur a $7.95 shipping charge which covers  packing and handling and fully tracked postage.  If you want express shipping, ord...
Wed, 15 Jun, 2022 at 2:21 PM
How long will it take for my order to arrive?
A recent analysis of our orders shows that within Australia the average time from order to delivery is 5.6 business days with 55% of orders arriving in 5 bu...
Wed, 15 Jun, 2022 at 2:22 PM
I live in a country other than Australia, can i order from Dr Carl?
Unfortunately due to the impact of Covid 19 on the  global supply chain and the serious restrictions and price increases imposed by delivery services, as we...
Fri, 23 Jun, 2023 at 10:42 AM
Shipping Information for Canadian Customers
DrCarl.com.au has in the past shipped to  Canada and over the years we have had many thousands of happy Canadian customers. Unfortunately recent changes to ...
Tue, 5 Nov, 2019 at 2:37 PM
Delivery to Countries Outside Australia
Unfortunately due to the impact of Covid 19 on the  global supply chain and the serious restrictions and price increases imposed by delivery services, as we...
Mon, 1 Nov, 2021 at 2:46 PM
Safe Drop
Please be aware that Australia Post and other courier services now use a "safe drop" system where they will leave your order in a safe place if th...
Tue, 17 Nov, 2020 at 4:48 PM
AusPost Changes to "Sorry We Missed You" Cards
Australia Post has started to phase out handwritten 'sorry we missed you' cards  (also called "carding") – a change they say is aimed to p...
Fri, 2 Jun, 2023 at 3:28 PM
Our Recyclable Packaging Commitment
At Dr Carl we care for the environment just as much as we care for pets. That’s why we’ve recently made some packaging changes so that 100% of our packaging...
Fri, 29 Dec, 2023 at 10:53 AM